"Saglam Aile" LLC provides high-quality medical services that meet clients' needs and expectations, first in accordance with legal and regulatory requirements and then in compliance with international quality standards. Timely requirement analysis, the use of modern technological equipment and methods, and adherence to these standards allow us to be a leading healthcare organization.
Our primary activity is to provide high-quality services to our patients and corporate clients. Ensuring patient satisfaction and loyalty is one of our main objectives. The trust of our patients, partners, and employees is the foundation of our long-term success.
Our organization's management is committed to ensuring the following requirements to improve service quality and achieve policy objectives:
- Consistently improve the Integrated Management System (IMS) to meet ISO 9001:2015 requirements;
- Provide professional service with a highly qualified, motivated, and friendly staff;
- Identify and mitigate all business risks;
- Maintain regular communication with clients and stakeholders to understand and fulfill their needs and expectations;
- Enhance employee professionalism and utilize their potential to meet organizational goals;
- Improve service quality by continually updating diagnostic and analytical methods;
- Introduce modern technologies and new types of medical services;
- Systematize supplier evaluations to improve the quality of medical goods (equipment, instruments, etc.);
- Expand laboratory services and increase the variety of tests;
- Implement advanced medical, management, and IT technologies;
- Plan and manage organizational changes effectively;
- Reduce inadequate service levels;
- Ensure efficient resource use;
- Create a suitable work environment (motivation system, career growth opportunities) for staff;
- Define the organization’s environment in accordance with ISO 9001:2015 and promote it internationally;
- Continuously improve the Integrated Management System (IMS).