The success of any organization depends on the competence of its staff. Our team consists of highly skilled professionals who excel in their work.
Our employees are guided by key principles such as patient care, continuous professional development, adherence to ethical standards, and enhancement of knowledge and skills. To support their growth, regular training sessions are organized on various topics to improve their expertise.
On June 19, 2021, a training session on "Telephone Communication and Face-to-Face Customer Service" was held for the customer service staff working at Saglam Aile Medical Centers. The session covered essential topics, including patient satisfaction, individual customer characteristics, dealing with difficult patient interactions, and approaches to providing high-quality service.
The training was structured into theoretical and practical sessions, incorporating real-life examples and interactive exercises. This approach allowed participants to gain a deeper understanding of the subject and improve their practical skills effectively.
