On June 28, 2021, another group of Customer Service employees participated in a training session on "Telephone Communication and Face-to-Face Customer Service."
The training covered key topics such as patient satisfaction, individual customer characteristics, handling difficult patient interactions, and approaches to providing high-quality services.
The session was structured into theoretical and practical parts, with real-life examples and interactive exercises. This approach allowed participants to better grasp the concepts and apply them effectively in their daily work.
The success of any organization depends on the professionalism and expertise of its staff. Our team consists of highly skilled professionals who excel in their roles, ensuring excellent service quality for every patient.
